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Frequently Asked Questions

Enquiry

I’m planning an event/party, how can I reach out to Magic & Talent Entertainment?

There are various ways to reach out to us. We are contactable mainly through email, whatsapp, phone call and meet up!

Email Enquiry:
We will respond to email within 12 working hours (normally within 1 – 3 hours during office hours)
Email: hugo@magicandtalent.com
Office Hours: 9.00am – 6.00pm Mon to Fri

Meet-ups:
Free consultation at our office is available during office hours. Simply call / whatsapp / email us for an appointment! For meet up outside of our office or out of office hours, it will be chargeable at RM50 per trip within Klang Valley
Office address: No 18, Jalan Penaga 7, Bandar Botanic, 42000 Pelabuhan Klang, Selangor, Malaysia.
Office Hours: 9.00am – 6.00pm, Mon to Fri

Call / Whatsapp:
Mobile: Hugo Teoh +6017-6988582

What is the process if I wish to engage Magic & Talent Entertainment's services?

Follow the 6 simple steps to engage our service for your event!
-Contact us
-Tell us your requirements & event details
-Received quotation from us within 12 hours
-Make 50% deposit payment
-Receive our confirmation
-Sit back, relax and enjoy!

Charges

Are Magic & Talent Entertainment's rates negotiable?

-All of our price rates are strictly fixed and non-negotiable.

Does Magic & Talent Entertainment provide service to other state out of klang valley or oversea?

-Yes, of course! But transportation and accommodation surcharge is applicable for outstation or oversea event depend on location.

Direct Client vs Agency

I’m a Direct Client. Should I engage Magic & Talent Entertainment’s services directly, or should I go through an Events Agency?

-Both methods are acceptable, BUT Direct Client are always encouraged to engage Magic & Talent Entertainment via their Events Agency who is managing their Event.
-Your Events Agency acts as a filter, attending to your question and queries relating to Magic & Talent Entertainment and also attending to Magic & Talent Entertainment technical needs and other requirements.

I’m a Direct Client. Will it be cheaper if I engage Magic & Talent Entertainment directly instead of going through an Event Agency?

-Not necessarily. Magic & Talent Entertainment practises a fixed rate for Direct Clients and a fixed rate for Event Agencies.

What if I’m managing the Event ourselves, with no Event Agency handling our events?

-You can always get in touch with us directly.

I’m an Event Agency. So is there any special rate for us?

-We always offer a fixed rate for Direct Clients and a fixed rate for Event Agencies. Please kindly contact us for Event Agency’s price rate!

Availability & Confirmation

How do I go about checking Magic & Talent Entertainment’s availability?

-You can get in touch with us, via Phone Call, Email or Whatsapp

Can I request to book/block/reserve Magic & Talent Entertainment’s date(s) pending confirmation from my Clients/Management?

-Magic & Talent Entertainment only work on first come, first served basis.

I’ve dropped Magic & Talent Entertainment an enquiry to book/block your date for my event. Does that mean it’s confirmed?

-No, all enquiries are regarded as a pending enquiry, until you signed us the quotation & make 50% deposit for booking and we reverts to inform that the date has been locked in to you for your event.

Can I confirm Magic & Talent Entertainment services for my event via a phone call/text message/whatsapp message/facebook message?

-Confirmations can only be communicated via Email / Whatsapp (Due to black & white purpose)
-An engagement is only deemed conclusive when Magic & Talent reverts via Email/Whatsapp to inform that the said date has been locked in to you.